At EcoCloud360, our success lies in the success of our clients and their businesses. So, rest assured that our services are designed to help you excel.
Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer life cycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.
EcoCRM is a green technology system designed to compile information on customers across different channels — or points of contact between the customer and the company — which could include the company’s website, telephone, live chat, direct mail, marketing materials and social media. EcoCRM consolidates customer information and documents into a single CRM database so business users can more easily access and manage it. The other main functions of this software include recording various customer interactions, automating various workflow processes such as tasks, calendars and alerts, and giving managers the ability to track performance and productivity based on information logged within the system.
Now what makes EcoCRM stand out?
1. Sell as a team to deliver results
It enables your sales team to work together effectively across teams, geographies and work groups
2. Build your network and deepen relationships
EcoCRM gives your sales team unprecedented social data for lead generation and relationship management, making every customer conversation more relevant, valuable and productive.
3. Meet your customers anywhere, on any device.
Sellers are always on the go. The new mobile experience allows you to see everything you need, no matter where you are.
4. Sell effectively.
Your customers know more than ever before. Buying decisions are often made you can even engage. Sales must adapt to this new customer journey. Sales teams need tools that are familiar, intuitive, and easy to adopt, to help them be more effective. EcoCRM is one of those tools which will help your sales team be the most productive.